Thank you for choosing NexiaHost for your web hosting needs. We strive to provide excellent service and support to all of our customers. This Refund Policy outlines the terms and conditions under which refunds are provided for our services. By using our services, you agree to abide by this policy.
- Refund Eligibility
1.1. Shared Hosting, Reseller Hosting, VPS Hosting: We offer a 30-day money-back guarantee on our shared hosting, reseller hosting, and VPS hosting services. If you are not satisfied with our services within the first 30 days of your initial purchase, you are eligible for a full refund of the hosting fees paid. Domain registration, SSL certificates, and any additional services are non-refundable.
1.2. Dedicated Servers: Dedicated server services are not eligible for a money-back guarantee. All sales of dedicated servers are final.
- Refund Process
2.1. To request a refund, please contact our support team at [email protected] within the eligible refund period. Include your account information, reason for the refund request, and any relevant details.
2.2. Refunds will be processed within 7 business days of receiving a valid refund request. The refund will be issued using the same payment method used for the original purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
- Non-Refundable Items
3.1. The following items are non-refundable:
Domain registration and renewal fees.
SSL certificates.
Dedicated server services.
Any services that have been used, abused, or violate our terms of service.
- Cancellation
4.1. If you choose to cancel your services before the end of the refund period, you will be eligible for a refund as per the terms outlined in section 1.
4.2. After the refund period has ended, you may cancel your services at any time, but no refund will be provided for the remaining unused portion of the service.
- Modifications
5.1. NexiaHost reserves the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about our refund practices.
- Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: [email protected]
By using our services, you acknowledge that you have read, understood, and agreed to our Refund Policy outlined above.