Uptime Guarantee (SLA)
Last updated: October 8, 2026
99.9% uptime, every month. If our network or servers fall short, you receive a service credit.
What we measure
Availability of your hosting account's web server, measured by our monitoring systems each calendar month.
Service credits
- Below 99.9%: 10% of that month's hosting fee.
- Below 99.5%: 25%.
- Below 99.0%: 50%.
Exclusions
Scheduled maintenance announced in advance, problems caused by your own code or configuration, third-party services, attacks beyond reasonable protection, and events outside our control are excluded.
How to claim
Email [email protected] within 30 days of the affected month. Credits are applied to your next invoice and are your sole remedy for downtime.