How can we
help you today?
Guides for the most common tasks, and a team of specialists available 24 hours a day when you need a hand.
Popular guides.
How do I point my domain to NexiaHost?
After you sign up we send you two nameservers. Enter them at your domain registrar (where you bought the domain). Changes usually take effect within a few hours. Our team can do it with you - just contact support.
How do I create an email address?
Open your control panel, choose Email, then Create account. Pick the address and a strong password - you can use it in webmail right away and on your phone or computer with the settings shown there.
How do I install WordPress?
In your control panel open Apps, choose WordPress and click Install. Pick your domain and an admin username - your site is ready in under a minute, with SSL already on.
How do I restore a backup?
In your control panel open Backups, choose the date and select what to restore: the whole site, a database or individual files. Restores take a few minutes.
How do I upgrade my plan?
Contact our team and we upgrade your plan instantly. You only pay the difference for the rest of your billing period, and nothing on your website changes.
Frequently asked questions.
What is shared hosting?
Your website lives on a powerful server shared with other carefully balanced accounts. It is the simplest and most affordable way to run a fast, secure website - we handle the servers, updates and security, you focus on your site.
Can I move my existing website to NexiaHost?
Yes. Business and Professional plans include a free migration by our team: we copy your files, databases and email, test everything, and you switch when you are ready - with no downtime.
Is there a money-back guarantee?
Yes. If NexiaHost is not right for you, cancel within 30 days and we refund your hosting fee in full. Domain registrations and third-party services are not refundable. See our Refund Policy.
Do you include SSL certificates?
Every website on every plan gets a free SSL certificate, installed and renewed automatically, so your visitors always see the padlock.
Can I upgrade later?
Anytime. Upgrades are instant and we only charge the difference for the rest of your billing period. Your website, files and email stay exactly where they are.
What kind of support do you offer?
Real people, 24 hours a day, by email and ticket. Professional plans get priority handling. Most questions are answered in minutes, not days.
Which payment methods do you accept?
Major credit and debit cards. Payments are processed securely by our payment partners; we never see or store your full card details.
Do you offer professional email?
Yes. Create addresses like [email protected] with spam protection, webmail and support for every mail app on your phone and computer.
Still need help?
Our specialists are available 24/7 and usually reply within minutes.